Opening Hours

Our usual opening hours are (AEST):

Monday 8:30am to 5pm
Tuesday 8:30am to 4:30pm
Wednesday 8:30am to 4:30pm
Thursday 8:30am to 4:30pm
Friday 8:30am to 4:30pm
Saturday Closed
Sunday Closed

Outside of opening hours:

You can still get an instant quote for your scrap or damaged car at any time. Using the contact options below you can also email us outside of opening hours.

On public holidays our opening hours are different:

Our operators observe all national holidays, as well as holidays for their region, so do not usually collect cars on these dates. Our Customer Services department is closed on some public holidays, listed below:

Good Friday
Fri, 15th Apr 2022


Easter Monday
Mon, 18th Apr 2022


Anzac Day
Mon, 25th Apr 2022


Boxing Day
Mon, 26th Dec 2022


Christmas Day (observed)
Tue, 27th Dec 2022



If you still have questions, you can find all of the answers in the following categories:

About your quote About your Car Having your car collected Dropping your car off Getting paid Help with the paperwork About CarTakeBack

Alternatively, you can search our website below:

Call Us

1800 678 175 during opening hours.

Standard call rates apply. Mobile costs may vary.

Get a Call Back

During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.