Opening Hours

Our usual opening hours are (AEST):

Monday 9am to 5:30pm
Tuesday 9am to 5:30pm
Wednesday 9am to 5:30pm
Thursday 9am to 5:30pm
Friday 9am to 5:30pm 
Saturday Closed
Sunday Closed

Outside of opening hours:

You can still get an instant quote for your scrap or damaged car at any time. Using the contact options below you can also email us outside of opening hours.

On public holidays our opening hours are different:

Our operators observe all national holidays, as well as holidays for their region, so do not usually collect cars on these dates. Our Customer Services department is closed on some public holidays, listed below:

Anzac Day
Tuesday, 25th April


Queen's Birthday
Monday, 12th June


Christmas Day
Monday, 25th December


Boxing Day
Tuesday, 26th December


If you still have questions, you can find all of the answers in the following categories:

About your quote Having your car collected Dropping your car off Getting paid Help with the paperwork About CarTakeBack

Alternatively, you can search our website below:

Call us on 1800 678 175 during opening hours.

Standard call rates apply. Mobile costs may vary.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

During opening hours request a call back by entering your telephone number below.

An operator will call you as soon as they become available.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.