Privacy Policy

Privacy Policy

CarTakeBack Australia Pty Ltd (hereafter “we“, “us“, “our“) is committed to protecting and respecting your privacy.

The following policy (together with our Website Terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully, together with any other privacy notice or fair processing notice we may provide to you when we are collecting or processing personal information about you, to understand our views and practices regarding your personal information and how and why we will use it.

Our contact details

Email: info@cartakebackaust.com

Telephone number: 1800 678 175

Full name: CarTakeBack Australia Pty Ltd (Australian Business Number 14 151 632 638)

Registered Office address: CarTakeBack Australia Pty Ltd, c/o CMS, Level 1, 190 Flinders Street, Adelaide SA 5000

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last updated on 07/04/2026.

Changes to Your Personal Information

It is important that the personal information we hold about you is accurate and current. Please keep us informed using our contact details above if your personal information changes during your relationship with us.

Other Applicable Terms

Our Website Terms tell you the terms on which you may make use of our website CarTakeBackAust.com (“our site”), whether as a guest or a registered user.

You can use our site to submit details about your car and its location to us, which we will use to provide a quote (“Quote”).

Our Cookie Policy, which sets out information about the cookies on our site.

If you choose to accept a Quote, you will enter into a separate set of terms (“Service Agreement”) with the Service Provider, whose details we will provide to you. We act as the agent of a network of such businesses (“Service Providers”) which handle the purchase, resale and recycling of cars (“Service”).

Our site and the Service is not intended for children and we do not knowingly collect data relating to children.

Visiting site without disclosing personal information

In general, you can visit our websites without telling us who you are or revealing any information about yourself. If you decide to use the submission system on our websites we will request information from you, such as your name and address.

Control and use of personal information

CarTakeBack controls the personal data collected on our websites. We may use this information to:

• provide a Quote to you;
• respond to your queries and requests, including passing such information onto any CarTakeBack scrap car recycling centre to provide you with services, which will comply with all requirements set out in this privacy policy;
• process any transactions that you may make on the website;
• contact you throughout the supply of the Service;
• request feedback on your experience (if you choose to provide feedback you agree that we may display your comments along with your name, location, car details and any provided photograph in our marketing material and/or amend any typographical errors in your comments or remove any part of your comments as we see fit. If doing so, we endeavour not to make any material changes that would alter the original meaning)
• notify you about changes to our service or this privacy policy;
• allow you to participate in interactive features of our service, when you choose to do so;
• administer our site and for internal operations, including troubleshooting, data analysis, testing, system maintenance, research, statistical, reporting and survey purposes;
• improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• market information which we think might be relevant to you. You may unsubscribe from any promotional emails or correspondence we send to you at any time by following the instructions in the e-mail footer or submitting your details to info@cartakebackaust.com.

We do not sell, trade or rent personal information to others. If you object to any of these uses at any time, then please inform us by writing to Privacy Officer, CarTakeBack Australia Pty Ltd, c/o CMS, Level 1, 190 Flinders Street, Adelaide SA 5000 or e-mail info@cartakebackaust.com.

Where your personal information is provided to a CarTakeBack scrap car recycling centre, we will notify you of their contact details.

Marketing

We strive to provide you with choices regarding certain uses of your personal information, particularly around marketing and advertising. We will get your express opt-in consent before we contact you with any marketing information and before we share your personal information with any third party for marketing purposes. You can change your marketing and communication preferences at any time using the Contact Preferences link at the bottom of an emailed quote from us or by logging in to your account. You can also exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us at any time.

Google Advertising

We make use of Google services such as Google Ads and Google Analytics to advertise our services and to measure the effectiveness of that advertising. Part of that service is Google Signals which can associate personal information from your Google account (if you have one and are logged in) with our advertising efforts. No personal information is shared with us, instead it is aggregated before being included in any of Google’s services that we make use of.

Disclosure of your personal information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may share your information with selected third parties including:

• Service Providers, if it is necessary for them to provide a Quote or to enter into a Service Agreement.
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third party services providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes related to the services they are providing to us and in accordance with our instructions.

We may disclose your personal information to third parties:

• In the event that we choose to sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If CarTakeBack Australia Pty Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data (including electronic identifiers such as IP addresses) in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and other agreements; or to protect the rights, property, or safety of CarTakeBack Australia Pty Ltd, our customers, or others. This includes exchanging information with the police, fraud prevention agencies and other companies and organisations for the prevention or detection of crime and the purposes of fraud protection and credit risk reduction. Data may also be released to third parties if we are required to do so under the terms of a court order.
• We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.

How We Store and Protect Your Personal Information

The data that we collect from you will be stored by our parent company (Cartakeback.com Limited) on its servers. Cartakeback.com Limited’s address is Bankfield House, Regent Road, Liverpool L20 8RQ, United Kingdom.

It may be processed by staff who work for us or for the Service Provider and/or third parties for the purposes set out in this Privacy Policy. Such staff maybe engaged in, among other things, the provision of the Quote, the processing of your payment details and the provision of services. We limit access to your personal information to those employees, agents, contractors, Service Providers and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Information Relating To Others

From time to time our site may ask you to provide information relating to your family or friends, for example, so that we can send them details of our products and services. Before providing such information, you should ask them to read this Privacy Policy. By giving us information about another person you are confirming that they have given you consent to provide the information to us. We will not use these details in any manner which is incompatible with this Privacy Policy.

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible to you or not function properly. For detailed information on the cookies we use and the purposes for which we use them see our cookies page.

Other Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Clicking on those links or enabling those connections may allow third parties to collect or share personal information about you. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies or practices. Please check these policies before you submit any personal information to these websites and contact the owner or operator of such website if you have any concerns or questions.

Governing law

Your use of the site will be governed by Australian law and will be deemed to have occurred in Australia. If you have any disputes with us over any aspect of the site, then these will be resolved in the Australian courts, unless otherwise notified by us.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@cartakebackaust.com.